How do we help

Consumer information Center-Patan takes up complaints from all over India mainly related to defective products and deficient services, including financial services, investor services, health care and Environment protection. The main objective of Complaints Department is to bring about a just and fair solution to the complaints.  It tries to settle them through mediation without court intervention.

 

On registration of the complaint, the details are stored in the computer through Complaints Handling System.  After entering the complaint details, the first letter (generated through the program) is sent to the Opposite party (or the principal Company), followed by telephone calls. The Opposite Party is asked to respond within 15 days.

 

If the Opposite Party does not reply within the given time frame, then the first reminder is sent after 15 days.  In appropriate cases, we invite both the parties to our organisation to discuss the matter across the table and try to find out an amicable solution.

If the mediation efforts fail, we resort to litigation.

 

Types of complaints that we assist