Consumer Information Center:
To make advisory services and assistance more accessible to consumers, the Government of India has set up Consumer Information Centre in different regions of the country. Jagrut Grhak Mandal-Patan has been selected by the Department of Consumer Affairs, Government of India, to establish and manage a Consumer Information Centre in Patan.
The Kendra will help consumers, especially those in rural areas, get the necessary information and personalized assistance to resolve their problems. The Consumer Information Centre is envisaged to be one-stop centers providing a spectrum of services to consumers. The project will be networked with the State Consumer Helplines.
The Jagrut Grhak Mandal-Patan Consumer Information Centre provides pre-purchase advice as well as post-purchase counselling. The GSK staff uses their expertise in mediation to resolve problems between consumers and manufacturers of goods/service providers. Where necessary, they help consumers in registering their complaints in the appropriate consumer fora.
The Consumer Information Centre will create a database of companies for online transfer of complaints for resolution. Moreover, the Jagrut Grhak Mandal-Patan Consumer Information Centre will operate as a nodal agency and watchdog for the zone in reporting the violation of any laws and unfair trade practices, including misleading advertisements, affecting consumers.
The Consumer Information Centre will take special steps to assist vulnerable groups of consumers such as women, children, specially-abled and the aged. Through its Consumer Information Centre, Jagrut Grhak Mandal-patan intends to educate, empower and extend protective services to consumers of the region up to village level